Privacy Policy – Phoenix First Aid Group PTY LTD

This website is owned and operated by Phoenix First Aid Group PTY LTD and its associated entities. In this Privacy Policy, “we”, “our”, and “us” refer to Phoenix First Aid Group PTY LTD. By using this website, you agree to the terms of this Privacy Policy.

We may update or modify this Privacy Policy at any time without prior notice. Any changes will be published on this page. This Privacy Policy operates alongside any other terms and conditions applicable to this website. We are not responsible for the content or privacy practices of third-party websites linked from our site.

We are committed to protecting the privacy of our website users. This policy explains how we collect, use, and manage personal information obtained through this website. We encourage you to review this policy regularly to stay informed of any updates.

Personal Information

We only collect personal information that you knowingly and voluntarily provide. This may occur when you:

Submit an enquiry

Subscribe to our website

We collect this information to respond to your enquiries and provide our services. We are committed to handling your personal information in accordance with applicable Australian privacy laws.

Use of Information

Personal information is used solely for the purpose for which it was provided, or for related purposes as reasonably expected. We may also retain correspondence (such as emails or form submissions) for record-keeping and backup purposes.

Registered Users

Registration is optional but may be required to access certain services. When registering, you may be asked to provide:

Name

Email address

Phone number

Postal address

Preferences for receiving updates or promotional material

You can update or access your personal information at any time through your account or by contacting us.

Payment Information

Credit card details are used only to process payments and are not stored longer than necessary. For each new transaction, you may be required to re-enter your payment details and verify your identity.

Disclosure of Personal Information

We will not disclose your personal information unless:

You have given consent

It is necessary to provide our services

Required by law

It is necessary to protect our rights, property, or the safety of others

We may share your information with trusted third-party service providers where required to deliver our services.

Security

We take reasonable steps to ensure your personal information is secure and protected from misuse, loss, or unauthorised access. However, no data transmission over the internet can be guaranteed as completely secure.

Our staff and contractors are required to maintain the confidentiality of personal information. Phoenix First Aid Group is not responsible for unauthorised access beyond our control.

Website Usage Information

IP Addresses:

We may collect your IP address to help diagnose technical issues and improve our services. This data is used in aggregate form and does not identify individual users.

Cookies:

We use cookies to enhance your browsing experience, maintain session security, and analyse website usage. These cookies do not personally identify you.

Access and Correction

We aim to keep your information accurate and up to date. If you believe any information we hold about you is incorrect, please contact us so

we can correct it promptly.

Links to Other Websites

Our website may include links to third-party websites. These sites are not controlled by us, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.

Questions or Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact Phoenix First Aid Group PTY LTD VIA our “Contact us page”. We take all concerns seriously and work to resolve them promptly.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/.